Sign Up for New Service (Residential)

Request New SERVICE

CLICK HERE to request new service.

When signing up for new service, a water security deposit may be required to complete the request. Please review for a description of each.

direct debit (ach)

A new water utility customer can sign up for DIRECT DEBIT (ACH), our Automatic Bank Payment Service. With our free Automatic Bank Payment Service, you can have your Water and Sanitation Bills automatically paid from any participating bank, savings and loan, or credit union account. We simply need your check routing number and account number to process.

Water Service Representative Policy

It is our policy that someone be present when our Water Service Representative turns the water on for a new account. Should this be the case, our Customer Service Representative will contact you to set up a specific time and day in which our representative will meet with you to turn on the water service. If the water service is already on, our representative will simply take a reading and you do not have to be present.

Utility Bill

Your utility bill includes water, sewer, stormwater, and trash pickup. You will not pay for stormwater and trash pickup if the house / business is outside city limits and will not pay for sewer if the house / business has a septic system.  

CLICK HERE to view our City Utility bill.

CLICK HERE for the Utility Billing Rates.
As always, should you have any questions, please contact our Customer Service Department at 219.462.6174 ext. 2 Monday - Friday, 8:30 AM to 4:30 PM.