The Meter Department consists of one (1) Meter Supervisor and three (3) Meter Representatives who work closely with Customer Service and Collections and Distribution. They are responsible for:
Activate / terminate water services through Customer Service work orders.
Read and verify monthly meter readings.
Install customer meters (residential and contractor accounts).
Assist customers with high consumption concerns, faulty meters and/or equipment, meter upgrades.
Assist customers and builders with plumbing / meter installation questions.
Backflow Prevention is required for all water accounts that are NOT single family residential (ie: apartment complexes, commercial and professional buildings, irrigation system). Depending on the meter size and backflow protection, customers are required to submit backflow protection inspection reports either once or twice per year. CLICK HERE to read more about our Cross Connection / Backflow Prevention Program or contact Shaun Shifflett, Water Systems & Program Administrator, at 219-462-6174 ext. 1322.