What part of the service line is my responsibility, and what part is the Water Department?

VCU is responsible for the meter itself and from the street to the curb box. The homeowner is responsible from the curb box to the house and throughout, including the meter horn set that is attached to the meter.

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1. Cold Weather Advice
2. Water Leak/Possible Main Break
3. What is a boil water advisory? What should I do when a boil water advisory has been issued?
4. What part of the service line is my responsibility, and what part is the Water Department?
5. What is the required distance between a fire hydrant and any plants/ shrubs/ buildings/ etc?
6. Who do I call with water questions if I live in ...