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If you have any questions, please call customer service at 219-462-6174, ext. 2.
The full past due balance must be paid by the disconnect date listed on your bill, to avoid service termination. We do not provide extensions or accept postdated payments. If you need assistance paying your bill, please contact the NWI Community Action’s 211 program by dialing 211 or 800-826-7871 before the date of disconnect. This is a 24hr service that is free and confidential.
The credit card payment can be made either online or over the phone. The toll-free number is 877-278-2205. For additional information on this service, please check our
Monthly minimum charges are based on meter size. Customers pay a minimum bill to cover the costs of maintaining the water lines, meters and providing service each month. Even if no water is used, VCU still has costs associated with producing water, maintaining the lines, reading the meters, providing customer service and the fixed cost of infrastructure and maintaining the treatment facilities year-round. The amount varies based on your meter size and the services you receive View / print the
Nothing is allowed to be placed near a fire hydrant. A 3-foot clear space must be maintained around the circumference of all fire hydrants (except as otherwise required or approved).
Residential customers whose account numbers start with 01 and 02 can fill their pools after April 25. Those customers whose account numbers start with 03, 04, or 05 can fill their pools after May 15. All residential customers (excluding apartments) who have received at least three bills prior to June, will receive the summer reduced sewage rate for five months. The charge is based on the average of your November through April consumption. If you have questions, please call customer service at 219-462-6174, ext. 2.