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Yes, customers have the ability to view and pay their bill through our third-party vendor as well as sign up for paperless billing. Online payment’s do have a maximum allowance of $250 per transaction and can be paid by E-check, debit card, or credit card. A service fee will be applied with every payment transaction. For additional information, please contact Customer Service at 219-462-6174. To proceed to our payment processing page click the link below.
The services provided do vary by location. Customers inside city limits will have water, sewer, stormwater and trash services. Click the link below to see a sample of a VCU bill.
We do not service sewer if you have a septic system. Stormwater and Trash services are not provided for customers outside the city limits.
All main breaks are considered an emergency situation. If the water leak or main break is sited during office hours (Monday - Friday, 8:30 a.m. - 4:30 p.m. CT), please call the main office at 219-462-6174, ext. 0. If outside regular business hours, please call 219-462-6174 and select the emergency prompt. A repair crew will be dispatched as soon as possible.
A boil water advisory is a notification issued as a preventative measure. Boil water advisories are distributed if there is a possibility of bacterial contamination in the drinking water system that could make you sick. If one is issued, it is recommended that all potable water be boiled for five (5) minutes before consuming or cooking with it. To learn more about Boil Advisories and how to handle them click on the link below.
There are 17 to 22 grains per gallon of water. Iron levels discharged from the treatment plants are from 0.03 to 0.06 milligrams per liter or parts per million. Iron levels can be higher due to the iron pipes in the distribution system. On rare occasions, problems in the filtration process can cause higher levels of iron to be discharged from the treatment plants. Fluoride is added to our water. The levels of fluoride are kept around 0.7 milligrams per liter or parts per million.
VCU is responsible for the meter itself and from the street to the curb box. The homeowner is responsible from the curb box to the house and throughout, including the meter horn set that is attached to the meter.