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If the water leak or main break is sited during office hours (Monday - Friday, 8 a.m. - 5 p.m. CT), please call the main office at 219-462-6174, ext. 2. A repair crew will be dispatched as soon as possible.
Iron levels discharged from the treatment plants are from 0.03 to 0.06 milligrams per liter or parts per million. Iron levels can be higher due to the iron pipes in the distribution system. On rare occasions, problems in the filtration process can cause higher levels of iron to be discharged from the treatment plants.
Fluoride is added to our water. The levels of fluoride are kept around 1.0 to 1.3 milligrams per liter or parts per million.
If you have any questions, please call customer service at 219-462-6174, ext. 2.
However, if you are new to the area or have not paid a water bill in the past, you will have to come to our Main Office at 205 Billings Street, and sign up for new services. You will be required to pay a customer deposit, sign the service agreement form, and schedule the switch over. You can waive the customer deposit if you decide to sign up for direct debit authorization. If the water is on at that location, our representative will simply take a reading and the Billing Office will switch the account to your name. If the water is off, we will schedule a specific time with you and our representative in order to turn on the water.
We also now allow credit card payments. The credit card payment can be made either online or over the phone. The toll-free number is 877-278-2205. For additional information on this service, please check our credit card payment section.
View / print the Minimum Bill Table (PDF).
All residential customers (excluding apartments) who have received at least three bills prior to June, will receive the summer reduced sewage rate for five months. The charge is based on the average of your December through May consumption.
If you have questions, please call customer service at 219-462-6174, ext. 2.
Please call the Meter Department at 219-462-6174, ext. 1322.
The chance of reading or billing errors in your water bill will be greatly reduced because the reading data is electronically transferred from the meter and used to prepare the bill by a computerized process.
If you have any additional questions, please call our office at 219-462-6174, ext. 2.
If you have any questions, please contact the water operations manager at 219-462-6174, ext. 1341.
If you have rust-colored whites due to brown water, a rust stain remover such as Iron Out will remove the discoloring.
Possible causes for low pressure in your area might be:- A main break in your area- A major fire- Water main construction work- Water main maintenance work
If you are experiencing low pressure problems, please contact the Customer Service Department at 219-462-6174, ext. 1322.
Fluoride is added to our water. The levels of fluoride are kept around 0.7 to 1.0 milligrams per liter or parts per million.
Chlorine is added to disinfect the water. Chlorine levels vary depending on the distribution system. The chlorine levels in the water discharged from the treatment plants ranges from 1.2 to 1.5 milligrams per liter or parts per million.
If you are experiencing this problem, simply turn on any cold water faucet (do not turn on the hot water faucet), and let the cold water run for a few minutes. This should clean out the residue in your service line.
If the water does not clear up, please contact the water operations manager at 219-462-6174, ext. 1341.
Regulated conveyance systems include roads with drains, municipal streets, catch basins, curbs, gutters, storm drains, piping, channels, ditches, tunnels, and conduits.
MS4 program, commonly known as Stormwater Phase II, is a federally mandated program through the Clean Water Act which requires municipalities to take measures to reduce pollutants in stormwater runoff through MS4s in urbanized areas to protect waterways.
MS4 permits are granted in five year cycles at the end of which the permit must be renewed. The City of Valparaiso’s first permit was granted in 2003. The permit was renewed in 2008.
Pollution conveyed by stormwater degrades the quality of drinking water, damages fisheries, and habitat of plants and animals that depend on clean water for survival. Pollutants carried by stormwater can also affect recreational uses of water bodies by making them unsafe for wading, swimming, boating and fishing.
Use the correct amount of fertilizer for your plants when needed so that the excess is not washed off, creating algae blooms in nearby lakes and ponds. Never pour anything down an inlet that you wouldn’t want in a stream or lake because that’s where it will go.
Dispose of trash and yard waste in proper ways so that they do not get washed into our lakes and streams. There are many such activities that can make a difference and preserve our lakes and streams for future generations.
The stormwater system includes anything that would convey the water into a pond, lake, or stream. This includes a resident’s backyard if it drains outside the property lines. The chlorine discharged can damage aquatic life in lakes and streams as well as pose a hazard to other residents downstream. Swimming pool discharge should never be released in such a way that it would inconvenience adjacent properties.
Everyone will be affected by these regulations because individual communities will be forced to alter their existing ordinances to reduce the amount of non-point source pollution produced within their boundaries. This may lead to increased maintenance costs, new development design standards, and/or new regulations regarding fertilizer use just to name a few.
If the water leak or main break is sited during office hours (Monday - Friday, 8:30 a.m. - 4:30 p.m. CT), please call the main office at 219-462-6174, ext. 2. A repair crew will be dispatched as soon as possible.
The Mapping Department requires three site drawings (blue line) showing all streets, street names, lot layouts, lot numbers, addresses, and utilities. The department will also accept electronic files with the above information in the latest version of AutoCAD or in PDF in lieu of three blue line drawings. These files may either be stored and delivered on CD or emailed to the Mapping Department. The distribution manager will develop a cost estimate and mail and / or fax you this information when completed.
There are several steps to manage a sewer backup. Please check the attached brochure for additional information. Click here to view the Sewer Backup Brochure....