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1. Cold Weather Advice
2. Water Leak/Possible Main Break
3. What is a boil water advisory? What should I do when a boil water advisory has been issued?
4. What part of the service line is my responsibility, and what part is the Water Department?
5. What is the required distance between a fire hydrant and any plants/ shrubs/ buildings/ etc?
6. Who do I call with water questions if I live in ...

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1. What is included on my utility bill?
2. How do I start service/have service transferred into my name?
3. How do I get service out of my name?
4. What is considered a minimum bill for water and sewer?
5. Can I pay my bill online?
6. Do I have to pay for sewer when I water my lawn or fill my pool?
7. What if I cannot pay my bill by the shut off date?

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1. How much does a new meter cost?
2. I have a leak. How do I get it repaired?
3. Can a plumber install the new meter?
4. My Meter is inside my house. How do you get the reading from it?
5. How can I verify my own water consumption?
6. How do I get a new meter installed?

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1. Will I be able to visually read the meter at any time to verify usage?
2. Will the meter's miniature sealed radio transmitter interfere with my appliances, telephone, or radio / TV reception?
3. How will the new system make things more convenient for me?

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1. How do I arrange a tour of the plant facilities?
2. How do I obtain information on the chemical analysis of the water at the tap?
3. I am getting white scale on my dishes. What is causing this? How do I get rid of it?
4. I can taste chlorine in my water. Is this a problem?
5. I just washed my clothes and the whites are orange. Why? What can I do about it?
6. The water pressure in my area is low. Why? Whom should I contact?
7. What is the hardness of the water? And what about iron, fluoride, and chlorine?
8. Why is my water cloudy?
9. Why is the water brown?

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1. How is the program funded?
2. What is an MS4?
3. What is Rule 13?
4. Why is the program necessary?
5. How can I help reduce stormwater pollution?

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1. When do I need to hire an engineer or surveyor to complete a site plan?
2. When do I need to submit a site plan?
3. Why are natural habitats important?
4. Where should I wash my car and why?
5. When, where, and how can I drain my swimming pool and why does it matter?
6. How can I help prevent algae in ponds and lakes?
7. How much fertilizer does my grass need and why does it matter?
8. What is erosion and why does it matter?
9. When do I need an erosion control permit?
10. Where can I discharge my sump pump?
11. What is Rule 13 (EPA Phase II) and how does it affect me?
12. What are hazardous materials?
13. Where can I dispose of yard waste or hazardous materials?
14. How can I help prevent storm water pollution?
15. What is non-point source pollution and why is it important?
16. What if I have flooding problems?
17. Where can my downspouts discharge?
18. What is the $12 on my utility bill used for?
19. Where can I find information on how to deal with basement seepage?

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1. How do I find out if there is water available in areas of Valparaiso?
2. How do I get fire flow information?
3. How do I go about getting a water main located?
4. I see a water leak. How do I get someone to come check it out?
5. There was a water main break in my front yard and the crews dug it up. When can I expect them to fix my yard?
6. What procedures do I go through to develop land for residential / commercial use?
7. Why are there locate flags on my property?
8. What part of the service line is my responsibility and what part is the Utilities'?

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1. How do I manage a Sewer Backup?
2. How do I find out if there is sewer available in areas of Valparaiso?
3. How do I find out if there is a sewer tap available for my home / parcel?
4. How do I find the location of the sewer main that my home / parcel is connected to?
5. How do I find the location of the private sewer service line on my property?
6. If repairs are needed on my private sewer service line, can you recommend a contractor to do the work?
7. How do I obtain a permit to tie onto the City sewer or perform repairs to a private service line?