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Customer Services
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Online Forms
Updating customer contact information, service agreements, direct debit options
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Trash & Recycling
View the trash and recycling page on the City's website.
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Customer Service Policy Manual
This manual contains information on billing, how to handle water leaks, and payment information.
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Managing A Sewer Backup (PDF)
Understand how to prevent and manage a sewer backup.
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Boil Water Order or Advisory
View and print a list of answers to commonly asked questions about boil order advisories.
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Lead and Copper Rule for Drinking Water
In 1991, the United States Environmental Protection Agency (USEPA) published the Lead and Copper Rule (LCR) regulation to control lead and copper levels in drinking water. All community water systems are subject to the LCR, and the Valparaiso Water Department started to monitor and test for lead and copper concentrations in its drinking water in 1992.
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Other Services
We offer a variety of services to citizens including senior citizen extensions, high usage investigation, and sprinkling averages.