Are you new to the Valparaiso community and would like to sign up for water and sewer? Now you can sign up for service with our on-line Customer Service Billing page.
Simply fill out our online New Service Request Form and our Customer Service Department will process your request within 24 hours including a confirmation email.
WATER SERVICE REPRESENTATIVE POLICY
It is our policy that someone be present when our Water Service Representative turns the water on for a new account. Should this be the case, our Customer Service Representative will contact you to set up a specific time and day in which our representative will meet with you to turn on the water service. If the water service is already on, our representative will simply take a reading and you do not have to be present.
DIRECT DEBIT (ACH)
A new water utility customer can forgo the required water security deposit by signing up for direct debit (ACH), our Automatic Bank Payment Service. With our free Automatic Bank Payment Service, you can have your Water and Sanitation Bills automatically paid from any participating bank, savings and loan, or credit union account and the water security deposit is waived. We would simply need your check routing number and account number (PDF) to process.
WATER SECURITY DEPOSIT
Should you not wish to sign up for our Automatic Bank Payment Service, we require a Water Security Deposit and our Valparaiso City Utilities Service Agreement Form. Your deposit will be credited to your account after 9 months of good payment history or applied to your final bill.
The Water Security Deposit should be made out to Valparaiso City Utilities and mailed to our office at:
Valparaiso City Utilities
Attention: Customer Service
205 Billings Street
Valparaiso, IN 46383
Deposits should be mailed within 10 working days. If the Water Security Deposit is not received within 10 working days, water service will be terminated at the service location.
DEPOSIT RATE EXPLANATION
The * symbol indicates a standard 3/4 inch meter. Large meters require larger deposits. CLICK HERE for additional deposit size and cost information.
As always, should you have any questions, please contact our Customer Service Department at 219.462.6174 ext. 7 Monday - Friday, 8:30 AM to 4:30 PM.