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Office / Billing FAQs

FAQs

  1. How does the sprinkling average affect my water bill?
  2. How do I have the water account switched to my name?
  3. I am new to the community. What is included on my utility bill and what will the bill look like?
  4. What if I cannot pay my bill by the shut off date?
  5. What is considered a minimum bill for water and sewer?
  6. What is the required distance between a fire hydrant and any plants / shrubs / buildings / etc.?
  7. When can I fill my swimming pool?
  8. Whom do I call with water questions if I live in?
  9. Whom do I speak to concerning a past-due notice?
View All
/FAQ.aspx

Contact Us

  1. Alina Hahn, CPA

    Chief Financial Officer
    Email
    Phone: 219-462-6174 x1323

  2. Shaun Shifflett

    Water Systems & Program Administrator
    Email
    Phone: 219-462-6174 x 1322

  3. Miranda Jefferson

    Business Operations Manager
    Email
    More Information

  4. Deanna Gorrell

    Customer Service Billing Coordinator
    Email
    More Information

  5. Customer Service Department

    Email

    Physical Address
    205 Billings Street
    Valparaiso, IN 46383

    Phone: 219-462-6174, ext. 7
    Fax: 219-477-4254

    Directory

  1. Utility Rates
  2. Deposits
  3. Office / Billing FAQs
BILLING & PAYMENT
Quick and easy way to pay your bills online.
BUILDER ASSISTANCE
What you need to know.
OUR PROJECTS
See our latest projects.
START SERVICE
Start Water & Sewer services.
CUSTOMER SERVICES
How can we assist you?
CUSTOMER FAQs
Customer Information.
RATES & REGULATORY INFORMATION
View rates information.
UTILITY BOARD
Minutes & Agendas.
TRAFFIC CLOSURES / RESTRICTIONS
Where the Utilities is working

HELPFUL LINKS

  1. Trash & Recycling Pickup
  2. City of Valparaiso
  3. Building Department
  4. Engineering Department
  5. Fire Department
/QuickLinks.aspx

FAQs

  1. COLD WEATHER ADVICE
  2. Can I pay my bill online?
  3. I am new to the community. What is included on my utility bill and what will the bill look like?
  4. I see a water leak. How do I get someone to come check it out? How long will the water be off?
  5. What is a boil water advisory? What should I do when a boil water advisory has been issued?
/FAQ.aspx

QUICK LINKS

  1. Indiana Transparency Portal - Gateway
  2. Recycling & Waste Reduction District of Porter County
  3. City of Valparaiso City Codification
  4. Indiana General Assembly
  5. Indiana EPA
/QuickLinks.aspx

  1. Valparaiso city utilities  |  205 Billings Street  |  Valparaiso, IN 46383  |  Phone: 219-462-6174  |  fax: 219-477-4254
  2. City of Valparaiso HOME PAGE  |  Contact Us  |  Site Map  |  Accessibility  |  Copyright Notices  |  Government Websites by CivicPlus®
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