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1. How much does a new meter cost?

The cost of a new meter depends on the size. This is determined by the calculation of the maximum gallons per minute demand and usage formula. You should consult with your plumber, architect or design engineer to determine the required meter size.  For further questions please call 219-462-6174 x 0. 

2. I have a leak. How do I get it repaired?

Most leaks are considered an emergency.  If it occurs on the homeowner’s side of the service line,  you will need to contact our office to have service turned off at the curb box, then call a plumber for the repairs.  If it occurs on the VCU side of the service line or at the meter itself, please contact our office so we can have a repair crew or technician sent to the location.  

3. Can a plumber install the new meter?

No. Only a representative of Valparaiso City Utilities can install the meter. 

4. My Meter is inside my house. How do you get the reading from it?

Our meters have an Advanced Meter Reading (AMR) system that enables one-way communication form the meter to the meter-reading device in our utility vehicle.  data is collected at regular monthly intervals by drive-bay and provided to the utility for billing.  

5. How can I verify my own water consumption?

Provided that your meter is not in a lock-type underground meter box, you can see the digital or dial reading located on the register head of your meter.  

6. How do I get a new meter installed?

After all necessary plumbing is done and heat is on, you can pick up a meter horn set in the main office at 205 Billings St.  Once the meter horn is installed, a service agreement form will need to be submitted, then you may schedule an appointment for one of our technicians to install the meter and turn service on.  Someone over the age of 18 must be present.